Sales Policy and Payment Information

ONLINE/MAIL ORDER PASS SALES

Credit Card Payment Process

Credit cards are charged upon submission of each order and processed by a clearing house, which may take 1-2 business days to verify. Each CDTA Sales Order will be fulfilled as follows:

• Rolling Monthly Passes: Corporate Swiper orders will be delivered, packaged and shipped between 1-2 days of receiving the order. Customers are welcome to call (518) 437-6876 with any questions.
• Other Fare Media: These pass orders will be packaged and shipped the next business day after processed by clearing house. CDTA asks customers to allow three to five business days for delivery. If you have not received your passes within that time frame, please contact the sales department at (518) 437-6875 or via e-mail at cdtasales@cdta.org

SECURITY

Pass orders are processed through a secured server using encrypted software. All customer information, including credit card number, name, and address is encrypted. Customer credit card numbers are processed by a third party vendor.

Credit Card Adjustments

Please be advised that any adjustments will be processed to your credit card immediately but your credit card company may take up to two billing cycles to properly record the adjustment. Please call your credit card company for any questions regarding adjustments.

Shipping

All orders will be processed and mailed within 3 business days from the day CDTA receives the order (once credit card is authorized). CDTA assumes no responsibility for items lost, stolen, misplaced, or delayed in the mail.

All passes are not refundable, non-replaceable, non-transferable and non-exchangeable. CDTA is not responsible for lost, damaged or stolen passes. The defacing of information or reproduction of any pass is prohibited.