FLEX

NEW ON-DEMAND POINT-TO-POINT SERVICE

CLICK HERE TO VIEW THE 2025 FLEX RACK CARD

WHAT IS FLEX? FLEX On Demand provides connections to key destinations in Guilderland and Southern Saratoga County. Beginning May 25, 2025, our new point-to-point model offers shorter wait times & faster dropoffs and will apply to ALL FLEX zones. Please review the new locations as Pick-ups and drop-offs will occur at main roadways with transit connections for more efficient service.

Guilderland FLEX service will connect to fixed routes, while still offering easy connections to Albany, Colonie and Crossgates Mall along with a new connection to Wolf Road. Customers can book and plan FLEX trips exclusively in the Navigator app

HOW DO I REQUEST A RIDE?                                      

1. Download the Navigator App on your phone or call (518) 482-8822.    
2. Choose a time and location for pickup.
3. Request a ride.

 HOW MUCH DOES FLEX COST? Customers can use the Pay As You Go option on their Navigator smart card or mobile app or use the Frequent Rider pass for FLEX On Demand service.

WHEN DOES FLEX RUN?

• Monday-Saturday from 6:00AM-10:45PM
• Sunday from 10:00AM-6:00PM

WHY USE FLEX?

• On-Demand Transit, When You Want It.
• Greater Convenience
• Real-Time Info
• Accessibility
• Safety

FLEX IN COLONIE-GUILDERLAND

Colonie-Guilderland FLEX zone effective May 25, 2025.

KEY LOCATIONS: Crossgates Mall

FLEX IN SOUTHERN SARATOGA COUNTY!

Southern Saratoga FLEX zone effective May 25, 2025.

WHEN DOES SOUTHERN SARATOGA FLEX RUN?

• Monday - Friday: 7AM - 8PM
• Saturday and Sunday: 10AM - 6PM