STAR Application

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The online STAR Application is an easy and quick way to submit a new application or recertification to Start. Please read the following introduction and click on the Start Application button below.

If you would like to download a copy of this STAR Application to print, fill out and then mail, drop off or fax to STAR Intake please click one of the following links: STAR Application (word) or STAR Application (pdf).

Fax: 518-437-8391
Address: 110 Watervliet Ave. Albany, NY

What is STAR Transportation?

STAR is public transportation for people who because of a disability or impairment are unable to use the regular fixed route (city) buses for some or all of their transportation needs.

It is not based on income or age. The decisions are based on the American with Disabilities Act (ADA) regarding a person’s use of public transportation. Disability alone does not determine paratransit eligibility: the decision is based on your functional ability to use the fixed route and is not a medical decision. What is decided is a determination of whether, as a practical matter, if you are prevented from using the fixed route bus system.

  1. The individual is unable, as a result of a physical, mental, visual or cognitive disability, to board, ride or disembark from buses in the fixed route system.
  2. The individual can use (has the ability to use) an accessible vehicle but such a vehicle does not operate on the route that he/she wishes to travel. (CDTA’s fixed route buses are 100% accessible to people with disabilities).

  3. The individual with a disability has a specific impairment related condition that prevents travel to a boarding location or from a disembarking location on the fixed route system.

Once a completed application is received CDTA must review it and make a decision within 21 calendar days. A letter with the decision explanation as well as a guide on how to use the service will be mailed to the applicant.

If you have any questions regarding the process, feel free to contact CDTA’s STAR Intake Unit at 518-482-2022 option 4.

Applications can be mailed or dropped off to 110 Watervliet Ave Albany NY 12206 or faxed to 518-437-8391


CDTA STAR Request for Paratransit Eligibility

STAR (ADA paratransit services) is a special service of the Capital District Transportation Authority (CDTA). The service is for individuals who are determined to be paratransit‐eligible under the American with Disabilities Act.

The Americans with Disabilities Act (ADA) requires that paratransit service be provided only to those individuals whose disability/impairment prevents them using the accessible fixed‐route system.

STAR service is provided by use of a vehicle that is generally smaller than a regular bus and is more direct in its delivery when transporting you to a given destination. This service is considered a safety net, complimentary to a regular bus service, and therefore requires a determination of eligibility for this service. In order for the paratransit provider to make a complete and accurate decision of your eligibility for service, detailed information about your travel capabilities is needed.

If you need assistance completing this form or have additional questions, please call CDTA at 518-482‐2022 option 4.