travel trainers

Travel Trainers will help people to become a successful transit user by providing information and support in a one-on-one instructor assistance. Travel Trainers will personally escort customers on their initial bus trip (specific routes) through appointment.

Travel trainers will help customers:

Plan their trip
Read and understand route maps and schedules
Get on and off the bus properly
Pay fare and purchase passes
Transfer to other buses
Ride specific routes
Travel independently and confidently when riding the bus

People who wish to schedule an appointment with a Travel Trainer to help plan their trip can call 453-8377 x 222 or the Customer Service Information Center at 482-8822. The customer should share with them where they wish to go (when). There is a CDTA Travel Trainer in every county we serve: Albany, Schenectady, Rensselaer and Saratoga. Someone from the appropriate county will call back to schedule an appointment.

CDTA Travel Trainers and County Disability Navigators are stationed at County One-Stop Job Centers to assist customers through the process.

One Stop Locations and Travel Trainers

Schenectady One Stop
Barbara Artis
797 Broadway
Schenectady, NY, 12305
344-2757

Albany One Stop
Onicela Cedeno
85 Watervliet Ave
Albany, NY, 12206
437-5223

Rensselaer One Stop
Katie Irish
Troy Atrium
49 4th street
Troy, NY 12180
274-0701

Saratoga
Amie Tollison
26 Station Lane
Saratoga Springs, NY, 12866
437-6879